1. What we deliver and how
Digital publications (such as PDF books) are delivered by download link. The link is shown on screen as soon as your payment is approved, and the same link is sent to the email address you entered at checkout.
Event tickets and registrations are delivered by email as a confirmation you can print or show on your phone.
We do not currently sell physical goods, so nothing is posted or couriered.
2. When you receive it
Delivery is immediate once our bank approves your payment. The email normally arrives within a few minutes.
If you have not received it within one hour, please check your spam or junk folder, then contact us.
3. Delivery cost
There is no delivery charge. The price shown is the total you pay.
If the Trust later sells printed copies, this policy will be updated with delivery costs, areas and timeframes before they go on sale.
4. Your download link
Your link is personal to you and remains valid for 72 hours and allows up to 3 downloads. Please save the file to your device.
If the link expires before you have saved the file, contact us and we will send a new one free of charge.
On iPhones and iPads the file may open in the browser instead of downloading. Use the Share button and choose “Save to Files” to keep a copy.
5. If delivery fails
Please make sure your email address is entered correctly at checkout. If it was mistyped, contact us and we will resend your order once we have confirmed it is yours.
If we cannot deliver your order and cannot resolve the problem within 2 working days of you contacting us, you will receive a full refund under our Refund, Return and Cancellation Policy.
6. Contact
Rehoboth Community Trust · rehtrust@iway.na · 062 523 440 · weekdays 08h00 to 15h00.